Riverbend Moving and Storage

This company is a joke. Was a nightmare from the start. Movers were late. Couldn’t find the apartment block, went to the block next door instead. Then pulled out and drove way down the street which took them another ten minutes to come back. Dropped the freezer, the water cooler, and a box of antique items and broke a few things. Then couldn’t get the couch in the elevator on the way out and had to call a couple other movers to come move it. When they got to the new place, the my couldn’t get it in the elevator, so took it to their storage for a couple days. Said they would call with the final amount because of all the problems. Never called. Visa was cancelled so they couldn’t put the charge through. But guess what, they sent an invoice to the daughters email without discussing with the client and still put through ont he visa. A small apartment move which was only a block away to the new place, which should have cost only around $500 ended up being charged almost $1200!! What a joke this place is. Wouldn’t recommend to anyone and will be telling everyone I know not to use them.

Move size: 1 Bedroom Home Service cost: $1175

We just moved from Poland to Canada and we had our Piano shipped here, After a google search we decided to hire Riverbend Moving since they were the only one to be found on GOOGLE and they showed up on the first page obviously, we told them about the size of our piano and they quoted us a flat rate of 950 $, mister Wayne showed up and this guy looks like a professional cook that did nothing all his life but ate bacon and cheese but he assured us that he and his partner Chris are professional movers ( I wonder if they have a university diploma ) , mister Wayne had a bite of his bacon assuring us that it would boost his energy, Chris had a sip of Portuguese liquor assuring us that he can only move a Piano after he gets his energy boost, when they lift it up the stairs the piano fell on mister Wayne belly and he start swearing at me telling me that we never told them how big is the Piano, Chris got mad and took a another sip of Portuguese Liquor and tried to improve mister Wayne Morale, then they told us that they are rich anyway and they been doing this for years and they would have to charge me double for such a job, we decided to hold back and refused to pay, then they told me that they wont give us the piano back if we don't pay the bill, I told them that if they refuse to give us the piano that is considered theft, after arguing back and forth they decided to call it a day, our move to canada got ruined by this reputable company, thank you very much.

Move size: 2 Bedroom Home Service cost: $760

My daughter hired Riverbend for her move a month previous, and recommended we do likewise for ours.

Following a prompt reply to our request for a quote, we contracted them to complete our move.

Nick and Brody arrived on time and took great care to load, transport and offload our belongings to our new rural home.

Very polite and respectful young men.

We highly recommend Riverbend Moving and Storage.

Thank you.

Move size: 3 Bedroom Home Service cost: $789

This was a great experience. Moved a parent from a house to an apartment, with an extra piano delivery. The per hour fee for a crew of 3 was a bit higher than other companies, but these young men were courteous, patient and understanding when small issues arose, and worked very hard! It was a full day in extreme heat for a large move. The quote was quick, fair, and there were no surprises. The admin staff were patient with extra questions and requirements added and communicated well. I was very grateful for their great service!

Move size: 3 Bedroom Home Service cost: $1600

If only I could give 0 stars.

I hired Riverbend to move some larger woodworking equipment (home operation) on the basis that they a) claim to move pianos and b) vetted photos of my space, the access route and the weight/size of the tools before they accepted the job. They assured me on multiple occasions that they could handle the job.

Day of, they failed to prep appropriately (no pallet jack, no piano slip), and had to go and get those before bringing my tools to my location. After getting the light weight stuff upstairs, the on site team lead decided they really needed four guys to do the job, not three, and that they'd reschedule for the following week. No contact from their office for the rest of the day. Next day I received a response to my email - "I just seen the pictures of the stairs. I don’t think that looks very safe." In response to my complaint that they took the job and charged me for extra employees I didn't need since they couldn't do the job: "As a consolation, we never charged you to move them up, we only charged for where the items are currently located." Oh! Thanks so much for charging me to not do the job you guaranteed you could do Riverbend! I am incredibly mollified, and subsequently happy with your service. /s

I agree that it was unsafe. Having seen it all in person. That's not my issue. I'm not upset that they weren't able to continue the job. I'm upset that they took it at all, came unprepared, and didn't properly vet the requirements, despite my supplying them with everything they needed. The gall to complain that they had "just seen the pictures", when I had sent them prior to hiring them. Furthermore, the on site team lead blatantly lied when he said they were coming back, and also when he assured me that they could do it with four guys. Those were basically the last words he said to me before he left for the day, and I found out the following day that he told his supervisor "it's nearly impossible to get the pieces up the stair case."

I trusted Riverbend to be professionals who could advise me on what they could/couldn't do before I hired them and they failed spectacularly.

Move size: Partial Move Service cost: $600

Hired Riverbend Movers to move furniture items from Point A and deliver them to Point B. Driver could barely back into our driveway narrowly missing our overhead hydro lines! When leaving with our furniture the driver goes over our neighbour’s boulevard destroying part of the boulevard grass and turns left on our one-way street!!! Gets better… he then hits our parked truck which is parked 15 feet or more down our street! UNREAL!!! The best part is they then demanded immediate payment or they were going to take our furniture back to their yard ! What kind of company is this? No apology and no call from anyone at Riverbend. Guess my cost was far lower than the repair bill they are getting for the damage to our truck! I would never use this company again! Not done with them yet….

Move size: Partial Move Service cost: $1500